Terms & Conditions

About Us

This web site is owned and operated by Lure Heaven Ltd who are completely dedicated to your total satisfaction. If you have any suggestions or comments or if you need to contact us, please email us using the link on the store page or use the details below.

Our Contact details:
Lure Heaven Ltd
Unit 3 Westside
Newport Industrial Estate
Launceston
Cornwall
PL15 8EX
Untited Kingdom
Phone: 01566 770822
Company number: 07342528
Vat No:12457795

Making A Purchase

Making a purchase could not be easier. Just browse our store, and add any items that you wish to buy into the shopping cart. After you have finished your selection, click on 'Checkout' and you will be asked for a few details that we need to be able to complete the order.

SPECIFICATIONS All weights, measures and specifications shown in this catalogue are approximate. We reserve the right to alter specifications, weights and sizes etc., without prior notice.

ORDERS AND SPECIAL ORDERS Non-stock items ordered specially must be accepted by the customer on delivery and cannot be returned. Orders for these items must be signed. We cannot undertake to add to existing orders.

We accept card payments via Debit, Visa and MasterCard. We do not charge for any item until it is ready to ship. Backordered items are not charged until they are shipped. If you do not wish to pay online, you may send your card information via phone.

If you have made a mistake in your order and cannot correct it in the shopping cart, contact us and we will correct the mistake.

When confirmation of your order is received, this is to indicate that we have received your order. It does not indicate that a contract exists between us. We will indicate acceptance of your order, and hence a contract between us, when we send you an invoice. We have included this term to protect us in the case that a mistake has been made in pricing, we have inadvertently under-priced goods, or we are no longer able to supply a particular product for some reason. In the case of a change of price, we will always contact you first to ensure that the price is acceptable.

Shipping And Handling

DAMAGE / SHORTAGE / NON-DELIVERY Shortages and damages must be notified within 3 days of receipt of goods. Non-delivery must be notified within 7 days of invoice date. Outside the above parameters no claims can be considered. Please do not sign “Proof of Delivery” documents until you have made a full inspection.

Delivery Schedule

We will normally send your order to you in 5 business days unless otherwise advised..

You must inform us within two working days if the goods are lost or damaged in transit so that we can make a prompt claim against the delivery company and correct the problem. Please quote your order number in all correspondence.

You agree that proof of delivery supplied by our delivery company is sufficient evidence to establish that goods have been received.

Back Orders

If your item is not in stock, we will back order for you. You will always be emailed or phoned with the option to cancel your order if you would rather not wait.

Tax Charges

For orders made from the UK 20% VAT is added. All other orders are VAT free.

Credit Card Security

When the order is placed at our website, credit card numbers are encrypted using 128 bit encryption. They are only decrypted after they reach our computer. They are not held in clear text on any web site.

Guarantee

To proceed with a warranty claim, you (or your customer) will need to complete our warranty form and forward it to us along with detailed images of the problem (please request these from the customer if you do not have physical access to the item).

Reaching Us

If you need to reach us for any reason including complaints, please email us using the link on the store page, alternatively, you can call on (International +44 (0) 1566 770822 or write to us at Unit 3,Westside, Newport Industrial Estate, Launceston, Cornwall, PL15 8EX, UK

Returns Policy

Return of alleged faulty or damaged goods must be sanctioned by us. Goods offered in lieu of payment are only accepted in their original condition, in complete trade packs unopened or marked, and the return thereof must be sanctioned in writing by Lure Heaven Ltd. A surcharge of 15% is liable on goods returned in lieu of payment.

SPECIAL ORDERS:
Non-stock items ordered specially cannot be returned unless faulty.

These terms apply to your order. We may change our terms and conditions at any time, so please do not assume that the same terms will apply in the future.

Remittance Terms

SETTLEMENT
Payment is due at end of month following month of invoice to approved accounts only. 2.5% may be deducted from net invoice amount for payment received within 7 days of receipt of goods subject to agreement..

TITLE
Title to goods is reserved to the seller, Lure Heaven Ltd, until goods are paid for in full. However, risk in the goods passes to the customer when received by him. If payment of goods is overdue in whole or in part, Lure Heaven Ltd shall have the right to re-possess the goods and the customer hereby grants that permission whereby Dennett Outdoor Ltd or its representative may enter the premises owned or controlled by the customer for the purpose of removal of the said goods from the premises or other property.

SPECIAL ORDERS
Non-stock items ordered specially must be accepted by the customer on delivery and cannot be returned.